Choice Clients Bill of Rights

As our client, you have the right to expect the following:

• You should always have the right coverage for your specific needs.
• You should have an insurance agency that represents you and not the insurance companies.
• You should never be charged junk fees.
• You should always receive honest and transparent information about your policies.
• You should always be greeted with a courteous and helpful response to your questions and requests.
• You should always have a direct line to a trusted advisor you know when working with your account and be assured you’ll never get stuck in a voicemail queue.
• You should expect our trusted advisors to be resourceful and committed to your account.
• You should be able to work with an insurance agency that can provide you with the most modern and relevant coverage and services.
• You should have a trusted advisor that seeks to understand your insurance needs.
• You should be able to request a Choice Check-up any time to make sure you are getting all the discounts that you deserve, that your coverages are up-to-date and that you’re placed with the right insurance provider.
• You should have an insurance agency that acts with a sense of urgency.
• You should have an insurance agency that is constantly evolving and welcomes your feedback.